Frequently Asked Questions
1. How do I order online?
First choose the product you wish to purchase and click the "Buy Now" button. You will be taken to your shopping cart page. Here you can either update the quantity of your order, delete and item, continue shopping or check-out. Clicking "continue shopping" allows you to add multiple items to your cart.
Once you have finished shopping, you need to click on "complete check out". Then you will be asked for your billing/shipping information. When it is filled out, click "continue checkout".
You will then see a summary of your order. You will be asked for the shipping method, and ship to arrival date. Then you will be asked for the shipping address of the person you want to send the gift to. Then you'll be asked to fill in the gift message that you want to be sent with the order. Finally, you'll be asked for your credit card information. When you click "complete checkout" you will be e-mailed an order confirmation page.
2. Can I delete items from my shopping cart if I change my mind?
During shopping and at the beginning of the checkout process, you can delete any item you do not wish to purchase.
3. How will I know Mozzicatos has received my order?
After you have placed your purchase you will receive an e-mail confirmation receipt to acknowledge your order.
4. Why is my shopping cart still empty after I added an item?
It sounds like your browser isn't accepting or supporting the "cookie" used by mozzicatobakery.com to your shopping cart. Netscape 3.0 (and higher) and Internet Explorer 3.0 (and higher) both accept cookie technology, but if your browser asks you whether or not to accept a cookie from mozzicatobakery.com web site, you will still need to answer "yes" to make it work. If you are using one of these browsers or a more recent version and it has not asked you about cookies or you answered yes and it still did not work, make sure you haven't disabled cookies in your browsers preferences or, the last possible fix is to try re-entering the web site at this URL: http://www.mozzicatobakery.com. Sometimes, a cookie just doesn't get delivered properly the first time.
5. What means of shipping will be used?
Cookies will be shipped via UPS.
6. How can I pay for my order?
We accept Visa, Mastercard, and American Express.
7. Can a greeting or holiday card be added to the cookies?
We can add a message on any order. When you reach our secure server check out page, you will find a "message" box on the shipping information page. Enter the message you would like to appear on the package.
8. Is sales tax added to my order?
1. How many cookies are in a pound?
20-25 cookies are in a pound.
2. How long will the cookies remain fresh?
All of our cookies are made with NO PRESERVATIVES. Your selections are baked and hand-packed to order, then sealed to protect freshness during shipping. They are meant to be enjoyed when you receive them. After receiving your cookies they should be eaten within 1-3 days. Cookies can be refrigerated or frozen in proper containers to be kept longer.