Company Policies
Shipping Policies
- All Mozzicato baked goods are shipped from our bakery in Hartford, Connecticut.
- All of our cookies are baked fresh daily. If an order will be delayed we will contact you via email or by telephone if you have provided your number.
- We take as much care in shipping your order as we do in baking our delicious confections. Please allow 5-7 business days for ground delivery.
- Next Day and Second Day Air orders received after 3pm EST will ship out next business day (Monday- Friday). We do not ship to P.O. Boxes, APOs, or FPOs.
- Because temperatures vary across the country, we may choose not to ship over the weekend in order to ensure premium quality. For this reason, we cannot guarantee Monday deliveries.
- Deliveries to Alaska, Hawaii, and Puerto Rico may require additional service days.
- We will not assume responsibility for incorrect addresses.
- We are not responsible for damages to packages that are driver released or released without a customer's authorization.
Holiday Shipping Cut-off Dates
Last day to order your holiday gift is:
| For Arrival By: |
Standard Delivery
(5-7 business days) |
2-Day
Air |
Next Day
Air |
| Halloween |
Oct 22 |
Oct 28 |
Oct 29 |
| Thanksgiving |
Nov 18 |
Nov 25 |
Nov 26 |
| Hanukkah |
Dec 11 |
Dec 19 |
Dec 20 |
| Christmas |
Dec 11 |
Dec 18 |
Dec 19 |
| New Year's Eve |
Dec 18 |
Dec 23 |
Dec 26 |
Applies to all orders placed before 3PM EST or EDT.
Return Policy If the product is not what you ordered or your cookies arrive damaged, please follow these steps.
- Call our customer service line to report damage within 24 hours
of receiving package. Customer service telephone is 860.296.0426.
- Save all product and all original packaging materials and boxes for inspection by UPS and/or for return to Mozzicatos.
We ask that you consider your order placement carefully. We only accept returns or issue credit for orders we pack incorrectly or packages damaged in transit.
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